Your Questions About Virus Removal Windows 7

Posted by softwareguru on June 29, 2014

Ken asks…

How do i get my original settings back after getting rid of a virus?

The virus was called Window recovery and my Yahoo page has changed.

softwareguru answers:

1. What do you mean by your Yahoo page has “changed”?

2. Are you sure that you have “completely” removed the virus?

Http://www.bleepingcomputer.com/virus-removal/remove-windows-recovery

Automated Removal Instructions for Windows Recovery using Malwarebytes’ Anti-Malware:

Print out these instructions as we may need to close every window that is open later in the fix.

It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

Before we can do anything we must first end the processes that belong to Windows Recovery so that it does not interfere with the cleaning procedure. To do this, please download RKill to your desktop from the following link.

RKill Download Link – (Download page will open in a new tab or browser window.) http://www.bleepingcomputer.com/download/anti-virus/rkill

When at the download page, click on the Download Now button labeled iExplore.exe download link. When you are prompted where to save it, please save it on your desktop.

Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Windows Recovery and other Rogue programs. If you cannot find the iExplore.exe icon that you downloaded, you can also execute the program by doing the following steps based on your version of Windows:

For Windows 7 and Windows Vista, click on the Start button and then in the search field enter %userprofile%desktopiexplore.exe and then press the Enter key on your keyboard. If you Windows prompts you to allow it to run, please allow it to do so.

For Windows XP, click on the Start button and then click on the Run menu option. In the Open: field enter %userprofile%desktopiexplore.exe and press the OK button. If you Windows prompts you to allow it to run, please allow it to do so.

Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that RKill is an infection, do not be concerned. This message is just a fake warning given by Windows Recovery when it terminates programs that may potentially remove it. If you run into these infections warnings that close RKill, a trick is to leave the warning on the screen and then run RKill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Windows Recovery . So, please try running RKill until the malware is no longer running. You will then be able to proceed with the rest of the guide. If you continue having problems running RKill, you can download the other renamed versions of RKill from the rkill download page. All of the files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.

Do not reboot your computer after running RKill as the malware programs will start again.

Now you should download Malwarebytes’ Anti-Malware, or MBAM, from the following location and save it to your desktop:

Malwarebytes’ Anti-Malware Download Link (Download page will open in a new window) http://www.bleepingcomputer.com/download/anti-virus/malwarebytes-anti-malware

Once downloaded, close all programs and Windows on your computer, including this one.

Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.

When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If MalwareBytes’ prompts you to reboot, please do not do so.

MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.

Donna asks…

SmartHDD virus infected my computer, how can I completely remove it?

My windows 7 PC was infected with SmartHDD virus, I used MalwareBytes, AVG, and Microsofts Malicious software removal tool. After all of this, the computer is working just fine, but I cannot access any of my files that the virus hid. The files are still there, but there is still something that does not allow me to access them and keeps them hidden. I need to know how to remove the virus completely, or how to ‘unhide’ my files.

Thanks very much for your time.

softwareguru answers:

Http://www.bleepingcomputer.com/virus-removal/remove-smart-hdd

Use unhide to unhide the files: (don’t worry, it’s completely safe)

http://www.bleepingcomputer.com/download/anti-virus/unhide

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