Your Questions About Virus Removal Service

Posted by softwareguru on August 17, 2014

Donald asks…

How can I acess System Volume Information, to delete a virus which has inserted itself there?

My antivirus package succesfully deleted the virus from my computer, but it inserted itself into my System Volume Information, which denies me access to delete it.

softwareguru answers:

This procedure will open all the areas of your computer for scan and removal.

MALWARE REMOVAL (GENERAL).

Malware is a general word for all form of Viruses, Spyware etc. This procedure works for all Malware. Use the appropriate program.

You might be unable to access the Internet after removing the Malware so you will need to run LSPfix or Winsockxpfix (as appropriate). Download one, but do not run until later, if required.

LSPfix: all Windows OS except 95.

Http://www.cexx.org/lspfix.htm

Winsock XP Fix: Windows XP only.

Http://www.spychecker.com/program/winsockxpfix.html

UPDATE YOUR ANTI-VIRUS OR ANTI-SPYWARE PROGRAM.

Let’s get cleaning

Part 1

• Temporarily show hidden files.

For Windows XP:

1.
Click Start, and then click Control Panel.

2.
Click Appearance and Themes, and then click Folder Options.

3.
On the View tab, under Hidden files and folders, click “Show hidden files and folders”, and clear(uncheck) the “Hide protected operating system files” check box.

For older systems:

1.
Double-click My Computer, click View, and then click Folder Options.

2.
On the View tab, under “Hidden files and folders”, click “Show hidden files and folders”, and clear (uncheck) the “Hide protected operating system files” check box.

IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.

Empty your Internet Explorer cache and your other temporary file folders:

1.
On the Internet Explorer Tools menu, click Internet Options.

2.
On the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache.

3.
Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK.

4.
Click OK again.

Restart in Safe Mode:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select “Safe Mode.”

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.

START RUNNING YOUR SCANNER.

When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode.

If you are unable to access the Internet after removing Malware you will need to run LSPfix or Winsockxpfix (as appropriate).

If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem, removing the need to run Winsockxpfix. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the dialogue box that appears. Click OK. Type “netsh winsock reset” (no quotes)into the DOS window that appears.

The last steps

If you are running Windows XP or Windows ME, and your computer has been successfully cleaned of Malware, there is one more thing that needs to be done.

Delete any old restore points and then create a new restore one. The old ones may, of course, be infected with the Malware and cannot be used.

First, start and then stop the Restore Service. This is done differently depending on what operating system you are running.

Windows XP:

1.
Click Start, and then click Control Panel.

2.
Click Performance and Maintenance, click System, and then click on the System Restore tab.

3.
Select the Turn Off System Restore check box, click Apply, then restart your computer.

4.
Return to the System Restore Tab and turn System Restore back on.

Windows ME:

1.
Click Start, click Control Panel, click System.

2.
Click Performance, click File System, and then click Troubleshooting.

3.
Enable the option Disable System Restore, click Apply then restart your computer.

4.
Return to the Troubleshooting tab and turn System Restore back on.

To set a manual restore point complete the following steps:

1.
Click the Start button.

2.
Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3.
Choose Create a restore point, and then click Next.

4.
In the Restore point description box, type a name for your restore point, and then click Next.

5.
Click OK.

Carol asks…

How do i manually delete viruses from my computer?

Please help… I have tons of viruses my computer is soo slow lately. I need to delete the viruses before my computer breaks. I can’t afford a new computer.

softwareguru answers:

I use the free = Avast = 4 Home Edition – Free antivirus software – free virus protection for home PC: – full-featured antivirus package designed for home usage.(FREE) = http://www.avast.com and really like it as it has always kept me safe from virus, worms, trojans, etc.,

Download, install and update A² (a-squared) free – A2 – a Freeware Anti-Trojan, Anti-Worm, Anti-Dialer and Anti-Spyware (Anti-Malware) Software = http://www.emsisoft.com/en/software/download .
Then shut down your pc and then restart it in SAFE MODE if possible = http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406?OpenDocument&src=sec_doc_nam
and then run the scan(s) and follow directions for healing any/all infections found, then Disable system restore = http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm , then shut down your pc, and then restart your pc, and then re-enable system restore.

How to remove a Trojan, Virus, Worm, or other Malware = http://www.bleepingcomputer.com/tutorials/tutorial101.html#remove

http://virusscan.jotti.org
http://www.virustotal.com/en/indexf.html
http://housecall.trendmicro.com
http://www.ewido.net/en/onlinescan
http://tinyurl.com/u8k3 = ActiveX Spyware Scanning
http://www.spywareinfo.com/xscan.php
http://www.bitdefender.com/scan8
http://www.kaspersky.com/virusscanner
http://security.symantec.com
http://tinyurl.com/u8mu = avast! Virus Cleaner
http://www.windowsecurity.com/trojanscan
McAfee AVERT Stinger- = http://vil.nai.com/vil/stinger
Panda Online Virus Scan = http://www.pandasoftware.com/activescan
Note: Don’t use this one if you have onboard Avast a/v.
Http://www.pcpitstop.com
http://www.metasploit.com
http://www.auditmypc.com/free-spyware-removal.asp
http://www.baybooker.com/virusscan.html = List of Free online virus scans
Also, Virustotal offers a free service for scanning suspicious files using several antivirus engines. = http://www.virustotal.com/en/indexx.html

Note = Run them in safe mode if possible(click on link if “how to” steps needed) = http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406 , then after running them and fixing any problem, disable system restore = http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.aspx , reboot, and then re-enable system restore.

An important thing to keep in mind, regardless of which anti-virus, anti-malware, anti-spyware and firewall you use is to keep it UPDATED, just as it is important to make sure you have all windows critical and security updates + =
http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us

Note: The way I have mine set is to only notify me that updates are availiable, but to not download them automaticaly. Then I can check to be sure I get just the ones I want. I then click on “custom”, and after the updates have been downloaded I look them over to see which ones I want, then disconnect from the net, disable firewall and anti-virus program, and then install the updates, and then re-enable the firewall and anti-virus programs before reconnecting to the net.

Http://www.dailyrotation.com

Calendar Of Updates= http://www.dozleng.com/updates/index.php?act=calendar

http://www.vnunet.com
http://www.virgin.net/technology
http://www.windowsecurity.com
http://www.archive.freeola.com/
http://www.flexbeta.net/main/index.php

Microsoft Baseline Security Analyzer = http://www.microsoft.com/technet/security/tools/mbsa2/default.mspx + http://www.microsoft.com/technet/security/advisory/912840.mspx

Windows Live OneCare safety scanner is a service designed to help ensure the health of your PC. . Check for and remove viruses, Get rid of junk on your hard disk Improve your PC’s performance =
FREE 90 day trial = http://safety.live.com/site/en-US/default.htm

If you want to manually run the tool on your computer, you can download a copy from the Microsoft Download Center or run an online version from microsoft.com. The Microsoft Windows Malicious Software Removal Tool = http://support.microsoft.com/?kbid=890830 + download the tool here = http://www.microsoft.com/security/malwareremove/default.mspx

SUPERAntiSpyware = http://www.superantispyware.com/index.html + http://www.superantispyware.com +

http://www.activevirusshield.com/antivirus/freeav/index.adp

Spybot-S&D = safer-networking.org = http://www.safer-networking.org = Be sure to use the immunize feature, and as with everything else, keep it updated.

And Ad-aware = http://www.majorgeeks.com/download.php?det=506 +

SpywareBlaster/SpywareGuard – Freeware = http://www.javacoolsoftware.com/spywareblaster.html

AnalogX Script Defender- Freeware = http://www.analogx.com/contents/download/system/sdefend.htm
and
http://www.winpatrol.com = Freeware

http://housecall.trendmicro.com

shut down your pc and then restart it in SAFE MODE if possible = http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406?OpenDocument&src=sec_doc_nam
and then run the scan(s) and follow directions for healing any/all infections found, then disable system restore = http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm , then shut down your pc, and then restart your pc, and then re-enable system restore.

Http://www.bleepingcomputer.com/files/smitfraudfix.php

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