Your Questions About Virus Removal

Posted by softwareguru on September 12, 2014

George asks…

Virus Removal help!!!!!!!?

Ok my computer is having major issues. i barely use it anymore because of this reason. mainly right now i am looking to remove . what ever that is. when ever i click on something that pops up. and im havin other issues. like i cannot open anything on a new tab. if i open a youtube video or a link on a different tab. it brings me to the black page. and half the time i click on the link it just brings me to something random. im getting very agervated. i downloaded malwarebytes but it didnt help much. i still having this issue. it resolved a few problem. and it says i need buy it now. i cannot buy a virus protection program. im 16 and my dad wont. can any1 help me with this issue.i dont want anything that needs payments.

softwareguru answers:

As your symptoms are non-specific, I’ve gone for broke. I recommend you uninstall your Malwarebytes’ in case it’s become corrupted, and because I’d like you to install it as part of this procedure…and if you already had it installed, it would cause additional problems.

Try this:

Firstly, boot your computer to the Safe Mode menu screen. You do this by repeatedly pressing F8 as soon as you boot up. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter. You will now see some drivers being loaded. There will be a pause at some point. This usually lasts for no more than 30 seconds.

If that’s successful, open your browser, copy and paste this link into the address bar and press Enter. It’s a direct download for RKill. Save it to your desktop, then run it. When it’s running, your desktop icons will vanish for a few seconds. When the notepad report is displayed, just close it. You may now delete RKill if you wish:


Now open your browser and download TDSSKiller.exe from Kaspersky Lab. It’s tiny, and takes just a minute to run. It hunts down and kills a specific family of rootkits.


Regardless of the results, open your browser and copy and paste this link into the address bar, and press Enter. It’s a direct download for the free version of Malwarebytes’ Anti-Malware (MBAM). Install it, get updates and run a full scan (still in Safe Mode):

If the problem still exists, download and run the free Kaspersky Virus Removal Tool:

You should now delete TDSSKiller.exe and the Kaspersky Virus Removal Tool, as updated versions are often made available. Malwarebytes’ Anti-Malware can be easily uninstalled, should you wish to do so, but it may prove to be beneficial in the future.

After this, try rebooting normally. If that’s successful, I recommend you run another full scan with MBAM. It will detect malware that wasn’t running in Safe Mode.

Once you’re infection-free..

This is the set-up I use on my PC:

I have the free version of Avast Antivirus, along with the free version of Malwarebytes’ Anti-Malware (which you should now have) and the free Comodo firewall (Comodo Internet Security). If you decide to download Comodo, use the “Customize Installer” option mentioned in the techsupportalert link below, and untick the antivirus. You only want to install the firewall. It’s advisable to adjust some Comodo settings, in order to avoid conflicts with Avast. I used the settings recommended here:

Here are the download links:

These links may prove informative:

Hope this helps.

Paul asks…

Virus trigger removal?

I want a free program that can remove virus trigger, I have spybot search and destroy, but it doesn’t detect or remove such of trojan.

I spend money on a spyware program before, which was supposed to be one time charge, and you have the full program, but the company change owners so I got stuck with the regular program, and if I want full again I gotta pay for.

So I don’t want to spend my money just because one thing that I can’t get removed, I’m sure that there is some free programs out there that could fix this.

I would search myself, but after I got this all the sites I search for seems suspicious, and I really don’t want things to get worst.

Trials are fine as long as they have removal options. I download one program that dectected the files, but wanna me to pay for in order to eliminate them.

softwareguru answers:

You probably havent got a virus.. Although if you have a very new one, it may take a few weeks for it to be found. Spybot is not an antivirus

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