Your Questions About Virus Removal

Posted by softwareguru on August 22, 2014

Ken asks…

Windows Restore virus removal.?

The ‘Windows Restore’ virus infected my computer exactly as described in ‘ but the ‘Malwarebytes’Anti-malware’ removal they outline does not work–on my computer–run it twice. Neither does ‘Superantispyware’ or ‘Microsoft Malware Removal Tool.’ I have managed to get my documents and the desktop unhidden in the ‘folder options.’ All programs are still hidden. Any more suggestions?

softwareguru answers:

Did you do “How to see hidden files in Windows” from Bleeping Computer Removal Guide

To make matters worse, recent variants of this family have been installing the TDSS rootkit as well. This rootkit will perform redirects when visiting search links in Google, play strange audio advertisements, and make it so that you are unable to update your security programs. If you are infected with Windows Vista Recovery and are unable to update your Malwarebytes’s Anti-Malware definitions then you most likely have this rootkit installed. If this is the case, this guide will not be able to help you and you should instead follow the instructions in this topic in order to receive one-on-one help in removing this infection.
TDSS, TDLS and Alureon rootkit Removal

Second step if above is not needed is to run Rkill
►Rkill – What it does and What it Doesn’t – A brief introduction to the program◄
#1. Do not turn off computer until after running Malwarebytes’ when using rkill or the process will have started again and you will have to start over.
#2.Vista and Windows 7 users, right click and click run as administrator.
#3. Keep running Rkill until no malicious processes are detected

Third, run Mbam again, once finished go to step 18. In the removal guide
“This infection family will also hide all the files on your computer from being seen. To make your files visible again, please download the following program to your desktop:”

►►►Malwarebytes’ Tutorial◄◄◄
►►►Malwarebytes’ Video Tutorials◄◄◄
►►►For those having trouble running Malwarebytes Anti-Malware◄◄◄

Donald asks…

Trojan virus removal?

AVG informed me that I have a virus on my computer… and when I clicked to remove it, it told me that this could possibly crash my computer. I clicked ok anyway and my computer froze. I shut it down, restarted it, and the same thing happened. Any ideas on what’s wrong… and what I can do get rid of the virus? 🙁

softwareguru answers:

A Trojan virus is faulty computer program that can infect remote computers by changing the desktop or deleting important files. Generally called a Trojan Horse, it appears as a legitimate file or software from a trusted source, therefore tricking users into opening it or downloading it. Take action and protect your personal computer files by learning to delete this Trojan virus.
Here is more infomation and removal guide:

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