Your Questions About Virus Removal

Posted by softwareguru on August 10, 2014

Mark asks…

virus removal?

windows defender informed me that I had a virus. When I try to remove it defender comes up with an error

Windows defender has encountered an error 0x80501001. One or more actions could not be completed successfully.

and this in the other window

Trojan downloader:win32/zlob

Error encountered:
Code 0x80508017.Some actions couldn’t be applied to potentially harmful items.The items might be stored in a read-only location.Delete the files or folders.

what should I do ?
file C:windowsnsduo.dll

have search comp can’t find it to delete it
running vista home premium

softwareguru answers:

Win32/zlob is a backdoor designed to give the attacker remote control over a compromised PC. It changes essential computer settings and modifies certain files. Zlob starts automatically on every Windows startup and hides its activities by injecting code into explorere.exe. It waits for remote connections and allows the attacker to download and install additional software, execute certain commands and manage the entire computer. Zlob can be very dangerous. Use antivirus and malware removal tools in order to get rid of this spyware.

Scan your PC with this to remove it. Its free.

SUPERAntiSpyware will remove ALL the Spyware, NOT just the easy ones!
Easily remove over 100,000 pests such as SmitFraud, Vundo, WinFixer, SpyAxe, SpyFalcon, WinAntiVirus, AntiVermins and thousands more!
Http://www.superantispyware.com

Or,
Go here and use the smitfraud removal tool
http://siri.geekstogo.com/SmitfraudFix.php

William asks…

en.V9.com Virus Removal?

Can anyone help me get rid of this virus? Other websites are selling virus protection/removal and I believe I can do this manually with a little help.

softwareguru answers:

Browser Hijacker/Adware/PUP Removal
Two Steps that should be done before using ANY malware/adware removal tool

No.1 Create a New Restore point
No.2 Back-up your registry with ERUNT
http://www.larshederer.homepage.t-online.de/erunt/
Tutorial on ERUNT
http://forums.whatthetech.com/index.php?showtopic=99376

Removal
No.1
Run a scan with AdwCleaner

Download AdwCleaner from the below link.
Http://www.bleepingcomputer.com/download/adwcleaner/

Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on “Scan” to start. After the scan, go through the detections
to be sure there is nothing you want to keep.
Then push “Clean”

http://i.imgur.com/WpwGzXo.jpg

No.2:
Run a scan with Junkware Removal Tool

Please download Junkware Removal Tool to your desktop from the following link:
http://www.bleepingcomputer.com/download/junkware-removal-tool/

Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
The tool will open and start scanning your system
Please be patient as this can take a while to complete depending on your system’s specifications
On completion, a log (JRT.txt) will be saved to your desktop and will automatically open

http://i.imgur.com/2L8roJE.jpg

No.3 Use Malwarebytes’ Antimalware to check for any nasty’s and to remove any PUP’s left
Home Page
http://www.malwarebytes.org/
Download
http://downloads.malwarebytes.org/mbam-download.php

NOTE: To have Malwarebytes check for PUP’s:
Open the program>>Settings Tab>>Scanner Settings
On ” Action for potentially unwanted programs(PUP)”
Click the arrow and change to “show in results list and check for removal”

Malwarebytes Policy on PUP”s
https://forums.malwarebytes.org/index.php?showtopic=130207

http://i.imgur.com/FWSi7wO.jpg

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