Your Questions About Malware Removal Tools Windows 7

Posted by softwareguru on August 23, 2014

William asks…

How do I get rid of Blaster Worm?

Out of nowhere, my computer somehow got the blaster worm (windows 7). Now I can’t open any programs unless I’m in safe mode. I used malwarebytes to scan the system in safe mode (without network) and it couldn’t find the problem (a few scans were done). I can’t use patches because there aren’t any for windows 7. The patches for older systems don’t work. What do I do to get rid of this damn thing!?

softwareguru answers:

I’m pretty sure it’s not the Balster worm but a fake security alert claiming that your computer is infected with this worm. That’s my guess. To remove the Blaster worm please use this tool http://www.symantec.com/security_response/writeup.jsp?docid=2003-081119-5051-99

To remove fake AV that displays fake security alerts about Blaster worm, please follow this removal guide:

http://deletemalware.blogspot.com/2011/05/how-to-remove-malware-protection.html

I hope this helps. Please note, it might be named “Privacy Protection”, not “Malware Protection”, I mean the rogue AV. Good luck!

Nancy asks…

How do I get rid of Antivirus soft?

I rebooted in Safe Mode and downloaded MalWare Bytes as advised by many websites. It scanned, found bad files and removed them, and I rebooted again. I still have AntiVirus Soft harassing me! What can I try now?

A related question; does anyone know if I can backup files while this is going on? Just in case…
I have already tried Malwarebytes’ Anti-Malware. I am hoping there is another solution, as that did not work for me.

softwareguru answers:

Malwarebytes is a site dedicated to fighting malware. Malwarebytes has developed a variety of tools that can identify and remove malicious software from your computer. When your computer becomes infected, Malwarebytes can provide the needed assistance to remove the infection and restore the machine back to optimum performance. Malwarebytes Anti-Malware is a surprisingly effective freeware antimalware tool. It’s a relatively speedy malware remover, with the quick scan taking about 8 minutes even with other high-resource programs running.

The free versions of Malwarebytes’ Anti-Malware are very good for on-demand scans and removal.

1. Please download this removal tool: Malwarebytes’ Anti-Malware.

2. Extract the file and install Malwarebytes’ Anti-Malware by double clicking on winlogon.exe

3. Follow the prompts. Make sure that Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware are checked. Then click finish.

4. Malwarebytes’ Anti-Malware will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.

If you are having problems with the updater, you can use this link to manually update Malwarebytes’ Anti-Malware with the latest database

5. Close ALL open Windows, Programs, File or Folders.

6. Make sure you are on the Scanner tab. Select Perform quick scan then click the Scan button as shown above.

7. Malwarebytes’ Anti-Malware will now start scanning your computer for infected files as shown below.

8. When the scan is finished a message box will appear, click Ok to continue.

9. Click Show Results.

10. You will now be presented with a screen showing you the malware infections like shown below. Yours may look different depending on the infection you have.

11. Click on Remove selected

12. When removing the files, Malwarebytes’ Anti-Malware may require you to restart the computer in order to do a complete removal. If it dȋsplay a message stating that it needs to restart, please allow it to do so.

13. After that you can close the Malwarebytes’ Anti-Malware window, your computer is now cleaned.

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