Your Questions About Malware Removal Tools Windows 7

Posted by softwareguru on August 17, 2014

Joseph asks…

Is it possible for the registry to fragment?

I’m thinking if that;s why I have trouble defragmenting my drive, does this make sense?

softwareguru answers:

The registry can fragment, but that should not prevent you from defragmenting your drive.

There are several reasons why the built-in defragger may not work properly: 

0. There is malware on the system. Solution: Run an Anti-Virus check and also a Spyware check. 

1. The disk is too full (you need at least 15% free space, sometimes 20%). Solution: Delete unneeded files and programs till you have more than 20% free space. 

2. The disk is damaged and needs to be repaired. Solution:  

a. Open “My Computer” and right click on the drive you want to de-frag.  
b. Select “Properties” and click on the “Tools” tab.  
c. Select “Check now” to check the disk for errors.  
d. Select both options and click “start”; 

(It may take a while and the PC may re-start so it can do the check at boot time. Be patient and let it complete). 

3. Disk Defragmenter may be corrupted, needing a System Restore to correct it. Solution:  

a. Start – All Programs – Accessories – System Tools – System Restore (click to open);
b. Select a restore point well before you started having problems with Disk Defragmenter;
c. Start the restore process and let it complete (Name the restore operation something descriptive like “Defrag Repair”). 

4. There are other programs running that interrupt the built-in defragmenter. Solution:
a. Close all running programs.
B. If you suspect there may be some programs running in the background,
c. Press Ctrl+Alt+Delete and
d. Select “Start Task Manager”
e. Under the “Applications” tab you will find a list of all running applications — you can close these by selecting “End Task.” 

5. If still no luck, try disabling the screen saver when running Disk Defrag (you should pretty much leave the system alone when running the built-in defrag utility). 

6. If still no go, try running the defragmenter in Safe Mode. If it runs, something is interfering with it and tracking the interference down may not be easy. Note: Some versions of Win 7 disable the ability to run the built in defragger in safe mode. If disabled, it will say so when trying to run it in safe mode. 

7. Disk Defragmenter may no longer be on the system or is so corrupted that it needs a re-install. Solution: Re-install the built-in.

There are several methods to re-install the built-in defragger:

a. Open the “Start” menu. 
b. Type “%Windir%Inf” in the “Search” box and press “Enter”. 
c. In the window that opens, find the file named “dfrg.inf”. 
d. Right-click on “dfrg.inf” and “Install.” 

a. Go to “Start > Run” on your computer.
B. Type “rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %windir%infdfrg.inf” and press “Enter”
3. Click “OK” to make the program automatically reinstall itself.

a. Go to Start >All Programs>Accessories>Right Click on Command Prompt> select “Run As Administrator”
b. At command prompt, type “regsvr32 dfrgsnap.dll” and hit “Enter.”
c. Type “regsvr32 dfrgui.dll” and hit “Enter.” This will reinstall any missing defragger files.

8. Most problems will resolve by #6 above, but if not and if your windows install is otherwise running fine, you should consider downloading a free trial of a commercial defrag tool as opposed to doing drastic actions to restore the built-in’s functionality. Third party programs  are more robust and many work in the background so you can use your PC while defragging. 

Most third party programs offer a free, fully-functional trial (the better ones are for 30 days). Installing one of these will disable the built-in and if you decide to uninstall it, removal will replace the built-in, many times repairing it in the process — it’s worth a try. . ..

Below is a recent Top 10 Reviews side-by-side comparison of the best defrag programs available:
a. Select a program and install it. The better defrag programs are automatic and the top placers in the above review can defrag while using the PC. The top placer was the only defrag program that prevented fragmentation (see the review). 
b. Defragment your disk drives.

You can get a free trial of the gold medalist through the review or directly at the link below.

Good luck to you! 

Bill R TechSpec 

George asks…

Yahoo Messenger sending spam, unable to log in to change password?

I haven’t used Yahoo Messenger in months, but my friends report getting spam-type messages from me. I attempted to log on to change my password but was disconnected with a message that I was signed in on another location or device. I have run multiple scans on my computer with various spyware, malware and anti-virus programs and found nothing, and the disconnect suggests someone else is on my account. How do I fix this?

softwareguru answers:

Malware check
1) Microsoft Malicious Software Removal Tool
Hold down the “Windows key” ( Bottom row with flag ) and press R
Type in ….. MRT ….. And press ‘OK’
Run the tool from your desktop using a full scan

2) Malwarebytes
Download the free Malwarebytes program and run a full scan.
It will deal with anything it finds without having to upgrade to the paid version

3) Scan your Windows files for errors and repair (automatic)
Hold down the Windows key and press R
Paste in … Sfc /scannow ….and click OK

Yahoo Versions 10 and 11 have the troubleshooting software – use the ‘Show Details’ option and you could copy and paste the results here. – For example failing at the first hurdle would indicate an internet connection problem or Internet Explorer set to ‘Work Offline ‘

Sign in tips for version 10 / 11

Close all other Yahoo Applications eg Mail and Webmessenger

1) Shut down your computer and power off the router for a couple of minutes. Restart computer

2) Right click on your network logo in the Notification Area – down by the clock (two blue monitor screens) select ‘Diagnose and repair’

3) Use ccleaner to keep your browser(s) optimised
Download ‘ccleaner’ and use it daily. Run it through a couple of times,using the factory settings and the ‘Analyze’ control to see the files offered up for cleaning. Use ‘Run Cleaner’ to delete these files and then run ‘Analyze’ again to ensure all files are deleted
Run the ‘Registry’ from the left hand toolbar but ‘Save’ any changes after opting to ‘repair’ errors.
Never make changes to your Registry without saving the information.

4) Even if you have another browser set as default Messenger is coded with IE so make sure IE is up to date and not set to ‘Work Offline’ in ‘Tools’. Use IE to check you have Flashplayer loaded.
You also need Java Runtime Environment. Visit the page and click on “Do I have Java?” under the “Download” button

5) Open IE > Tools > Internet Options > Connection (tab) > LAN settings – Uncheck everything except ‘Automatically detect settings’ > OK > OK

6) On the sign in page – click Messenger – click Internet Preference
Make sure the information in the 2 lower boxes is correct – if not use the drop-box arrows to display the correct information – click Apply and OK

7) If the info is correct toggle between ‘Connect direct’ and ‘Use a Proxy’ > Apply >OK

8) Select ‘troubleshoot ‘ and ‘show details’ this can slow the software down long enough to sign in if the Yahoo software gets out of sequence

9) Run the sign in wizard

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