Your Questions About Malware Removal Mac

Posted by softwareguru on January 30, 2013

Donna asks…

Very often, Safari continues to display the “loading” symbol long after the site appears to have loaded.Advice?

It also loads rather slow in general.

I have a Mac OS X. I recently created room on my computer by storing many media files on a flash drive, so I doubt that it’s because my computer doesn’t have enough free space.

Any advice or troubleshooting ideas?

softwareguru answers:

When a webpages assets are requested (a “fetch”), it asks for all assets including 3rd party ones, which are on remote servers.

Returning assets on occasion get dropped, and until they are delivered, the system is still waiting for that asset, and will keep ‘listening’ to a specific port for it.
Dropped packets sometimes take a long time because of limited bandwidth; server congestion; mechanical problems; servicing; or any number of problems/conditions.

A solution may be out of your control for all packet inflow snags, but you want to make sure the browser is confining it’s requested assets to only the essentials: which would be the 1st party assets. Block 3rd party cookies (in browser “Privacy” section).
Also, your ISP default DNS may have alternate, more efficient servers.
Not sure how to verify on a Mac, but you might have a look at this utility:
https://www.grc.com/dns/benchmark.htm

Note, since Mac’s are now in the bad guys crosshairs , adopting good security strategies (adopted from years of malware infestations in tens of millions of PC users) must now be employed by Mac’s: and that means concentrating efforts on PREVENTION. Not removal.
Poisoned JavaScript is delivered to the browser, (none are immune), and this powerful language then manipulates a computer and installs these “rogue” items.
Firefox, with “NoScript” controls what automatically deploys from the browser, and is the #1 defense against several vectors of malware.
Https://addons.mozilla.org/en-US/firefox/collections/dunbar-pappy/dunbarpappy/

Also, the default configuration for Safari has “Open “safe” files after downloading” checked (by default). This setting is under “Preferences” in Safari and is at the bottom of the “General” tab (the first tab).
It must now be disabled (unchecked) at all times.

Thomas asks…

How does a computer virus work?

How do they make them. I always wondered, do the virus protection software companies make them on purpose to sell the software?

softwareguru answers:

A “computer virus” is classified as malware (any type of malicious software) with a reproductive ability (hence the name “virus”). Viruses are made for a variety of reasons, usually to steal people’s personal information either by phishing or by force (keyloggers, browser hijackers, rootkits, trojans etc)

Viruses are made with coding that manipulates or exploits the Windows operating system. Contrary to popular belief, it is not Microsoft’s fault that people write viruses for Windows, it is simply the most popular operating system. The reason why Apple computers do not get viruses are because no one wants to write a virus for a minority system (even though the MAC operating system is a lot more vulnerable than Windows)

Virus protection companies do not intentionally make viruses; this would be very unethical and illegal in a sense.

There are several types of malware (malware is a broader term for “virus”). Including rogues (fake security products that try to trick you into buying something, very annoying) trojans (generic malicious file that can download more viruses) patching viruses (render all .exe files useless) exploits (takes advantages of holes in the Windows OS for malicious purposes) adware (advertisement streaming for a profit) rootkits (viruses that hide themselves inside .sys files) keyloggers (keystroke logging software; this basically will log everything you type, stealing credit card information)

The general intention of most malware is to steal personal information. This is a very profitable business and everyone is vulnerable to them without the proper knowledge.

Malware removal is generally easy and almost never requires a reformat – with the proper knowledge. Prevention, however is a bit more complex and requires multiple lines of defense. If you need any more info or have specific questions, email me.

Michael asks…

How to remove a virus from Macbook pro?

My macbook sent a message that said I have a 71 viruses on my computer. I thought Macs didn’t get viruses so now I don’t know what to do to remove them. At first it was saying to install some software disk that I don’t have. Now I can’t even figure out how to run a test to see if the virus is still there. Does anyone have any suggestions about how to fix this problem? Thank you
Thank you all for your comments!! I now know how to fix the problem 🙂

softwareguru answers:

Shssh! Other Mac owners will hear you. They won’t accept the truth that Macs can get infected by malware. There are three rogue programs that are currently infecting Macs:
1. MacGuard — http://www.bleepingcomputer.com/virus-removal/remove-mac-guard
2. Mac Protector — http://www.bleepingcomputer.com/virus-removal/remove-mac-protector
3. Mac Defender — http://www.bleepingcomputer.com/virus-removal/remove-mac-defender

Those links contain the removal instructions and the link to the Mac Rogue Remover Tool.

George asks…

how to remove the fbi warning virus on mac?

Is there any tool to remove it?

softwareguru answers:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

http://www.bleepingcomputer.com/forums/topic34773.html

Sandra asks…

Which internet security is more effective and good for my windows 7?

I brought a new desktop pc. Now i am confussed to choose a best antivirus solution for my windows 7 32-bit..!
Which brand is best for internet security and antivirus solution..?

softwareguru answers:

Because of the wide range of answers you’re sure to get, I’d recommend doing some research and trying out a few different products (ONE AT A TIME) before settling on a final decision.

The most respected Antivirus Testing Companies are AV-Comparatives, AV-Test and Virus Bulletin. Check out a couple of the top-rated programs and buy/use the one that best fits your needs.

Personally, I’ve used ESET NOD32 Antivirus since early 2006 and have loved it. It’s worked great with every Windows and Mac computer I’ve had and I’d highly recommend it. It’s very light on my system, has saved me many times over the last 6 years and they even offer free Technical Support to their customers, including (should you ever need it) malware removal assistance. I have enjoyed it so much that when I found out they had an office in San Diego, I got a job there.

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