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Your Questions About Spyware Removal Cnet

Posted by softwareguru on August 30, 2014

Helen asks…

remove spyware/trojan?

i have a antivirus/spyware virus,it attached itself to my pc and will not allow to be deleted from programs,is there anyway i can do it myself,without having to buy a real disk,need to remove from pc manually,friend also has same problem

softwareguru answers:

Restart your computer. Press F8 repeatedly. Then choose Safe Mode With Networking

Run RKILL before you install Malwarebytes.


Download the free version of Malwarebytes.


Save Malwarebytes to your Desktop as x1x1x.exe, Then run it.

After the installation is complete, check for updates, then run a full system scan.

Restart your computer after the removal process.

Maria asks…

Free Spyware removal….. Where and how can I download free software?

I need a free software that works fairly good.. My computer has spyware. I know that a free one will not work as good but I just need one in the mean time till I go take my PC to Staples to get it fixed.

Any good ones that you recommend??

softwareguru answers:


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Your Questions About Virus Protection For Mac

Posted by softwareguru on August 30, 2014

John asks…

if i get a macbook pro whats the best virus protection for a macbook pro?

whats the best virus protection for macbook pro i was told if i put kaspersky it would be hard for it to catch virusis is this true. if not whats the best virus protection i should download to prevent it. i also download movies music so and getting ready for college i dont want to mess it up plz tell me what i can download

softwareguru answers:

I’m not sure if AVG is compatible with Mac-based products or not but if the program is I would recommend it. I have always had a pleasant experience with AVG Internet Security.

David asks…

Is there a way to avoid getting a virus from toontown?

Toontown is very fun but seemed to get alot of viruses so I got a mac because they get less viruses still there is a chance they will get 1 and I want to be sure. so does anyone know of a way to not get viruses through toontown such as good virus protection for a mac. anything will help

softwareguru answers:

Oh i love toontown i havent played withit in a loooong time… Never had a problem with viruses from that game.

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Your Questions About Anti Spyware Software Definition

Posted by softwareguru on August 29, 2014

Donna asks…

what is the best anti-virus software?

there are so many processes running that causes my laptop too slow to respond. i want to remove the processes but i am afraid of what will it cause afterward.

softwareguru answers:

Avast anti-virus better definitions, anti-spyware and anti-rootkit built in, faster and more reliable:
Setup Guide:
AV Comparison:

Malwarebytes Anti-Malware:
Download, install, update and select Full Scan.
Remove all infections that it finds after scan.

Use RevoUninstaller to remove your current antivirus and any other unwanted programs:
It’s faster and better than add / remove applet.
When you run it highlight the item then select uninstall in next window select Advanced and click Next, follow prompts when uninstalled it will scan registry and drive for leftover files / folders,click + sign to expand all results and tick ONLY the bold items and follow prompts.

Betty asks…

Free Anti-Virus And Anti-spyware Protection.?

What free anti-virus and spyware protection would you recommend?

softwareguru answers:

Avast anti-virus better definitions, anti-spyware and anti-rootkit built in, faster and more reliable:
Setup Guide:
AV Comparison:

Malwarebytes Anti-Malware:
Simply download, install,update and perform Quick Scan.

Spyware Doctor Free Basic Edition, which offers realtime protection:
Its free with Google pack, untick all boxes except Spyware Doctor. Download install, update and run.

A-Squared Free:
This is not a limited version but a full tool to clean your computer from Malware, Spyware, Trojans, Backdoors, Worms, Dialers and Keyloggers.
How to use:
Download, install and it will ask to check for updates, which should be allowed and will take a few minutes initially, it will then restart the program for updates to take effect. Click on Scan and ensure deep Scan is selected then click the Scan button.

SUPERAntiSpyware Free Edition:
Download, install, check for updates, then select Scan your Computer, select your drive and select Perform Complete Scan

SpywareBlaster 4.1:
SpywareBlaster prevents the installation of ActiveX-based spyware, adware, dialers, browser hijackers, and other potentially unwanted programs

SnoopFree Privacy Shield which is not another scanner product. It’s a powerful shield that guards your keyboard, screen and open windows from all spy software. The way it works makes it virtually impossible for any spy program to work on your computer:

Comodo BO Clean:
Simply download and install, follow instructions on screen.
Go here to see what it protects you against:

Web of Trust linkscanner:
A small unobtrusive browser add-on which warns of malicious / dangerous sites.

I use Avast, SpywareDoctor, Comodo BOClean, SnoopFree and Malwarebytes for manual malware scanning and mywot. All work well together and no conflicts or problems.

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Your Questions About Virus Removal Mac

Posted by softwareguru on August 29, 2014

Betty asks…

Can macs get viruses??? Help ASAP!?

so I have a MacBook & while using aMSN with 2 of my contacs, one sent me (not on purpose) a link with the saying “I Think this is your photo!!” & then the link so I stupidly opened the link but I didnt work on my mac so i sent it to the other contact to see if she was able to see the page but then the thing went crazy & the link was sent to all of her contacts & I keep getting it!

whats wrong with that link???

is my MacBook infected???

How to get rid of it???

Give me all the info you know please!!!!
oh & both of those contacts, use PC’s

softwareguru answers:

Virus writers have to target their virus for a specific application or operating system. Since Windows is on 90% of the world’s computers, Windows and Windows related applications are the biggest virus target. But any computer and any OS can be corrupted by a virus or trojan.

If your Mac is running Windows you can try this free antivirus software and offer virus removal for a fee.

You can search for free virus removal tools… AdAware is trustworthy… But some free “antivirus software” is actually a virus itself. Don’t use any free antivirus software unless you can also find recommendations from reputable sources like

Richard asks…

Mac Protector? Help!!!?

This thing called Mac protector just popped up and told me I have multiple viruses on my mac computer. Is this thing real? it wants me to pay to get rid of them? Do I really have viruses? or is this some sick joke? is it is, how do I get rid of it? someone please help me!

softwareguru answers:

It’s a fake antivirus program. Mac Protector removal instructions:

1. Open Applications → Utilities → Activity Monitor and terminate processes linked to Mac Protector.

2. Delete Mac Protector from the Applications folder.

3. Check System Preferences → Accounts → Login Items for Mac Protector entry.

4. Run a Spotlight search for “Mac Protector” to check for any associated files and remomove them if exist.


Download ESET Cybersecurity for Mac (free trial, fully functional) or Sophos Anti-Virus for Mac (free) and run a full system scan.


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Your Questions About Malware Removal 2012

Posted by softwareguru on August 29, 2014

Betty asks…

Are there any free programs to remove the system security 2012 virus?

softwareguru answers:

Follow these instructions carefully (note: although the name says “2011” the malware and the removal of it will be the same as the ‘2012’ version).

> Remove System Security 2011:

Another note:
The free versions of antiviruses use the same scanning engines as the paid versions (of each particular company), and they get the same updates.
The only difference between the free versions and paid versions are the bells and whistles that the above answerer mentions in every question that he replies to.

Edit @ Casca Longinus:
That removal that you linked to is either “Security Guard 2012”, or “Security Sphere 2012”.
And they are the same removal as System Security 2011, except that the System Security 2011 removal includes using TDSSKiller… Which can’t hurt to run if it isn’t necessary; but is pretty important if it *is* necessary 😉

Steven asks…

Windows Secure Kit 2012 (FAKE VIRUS)?

I know for sure this is a fake virus, because of many subtle errors, such as the flashing icons and the popup you can’t move. I know the window itself is still the internet browser because when I open the file path separately, it doesn’t redirect me. Also, the Local Disk [C:] doesn’t usually have a toolbar telling you the weather. I’m not sure if it left anything on my computer, and I don’t feel like wasting money to buy anti virus on a computer 5 years old. I have the link, access it through a proxy or a cached file, it made several appearances online in the past 24 hours, mostly from google links. Here’s the URL (access through proxy for safety):

softwareguru answers:

Not exactly the same, BUT same Malware Family @ Rogue.FakeVimes family.


FAQ – Malwarebytes’ Anti-Malware won’t run or failed to resolve my issues

Basic Malware Removal Guide

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