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Your Questions About Malware Removal Mac Free

Posted by softwareguru on June 30, 2014

Carol asks…

Mac or Dell?

I am starting college in a year and i have the money now to get a laptop. Also my high school is adding the 9th graders on in the 08′ 09 school year so we can now bring laptops cuz there wont be enough comps. I want to know if macs or dells are better. Also on a dell i know you can use windows. Can you use windows on a mac or what is avalible to use for writing papers, making powerpoints stuff like that. Also what are some prices for MACS and the DELL that can come in different colors(pink, green, blue etc)

softwareguru answers:

Listen hon, I honestly believe a Mac is better than a Windows based PC, *but*, and please understand that I mean no disrespect to you in the slightest, OK? Because, only three years ago I didn’t even know how to turn a computer On, but now I build my own, see? So, just being inexperienced isn’t any put down. *However* because you are so inexperienced, and it sounds like you are more familiar with Windows, I strongly suggest you go with a Windows based PC.

It doesn’t have to be a Dell either. It could be an HP, a Compaq, or a Toshiba. Now, Dell is a decent machine, but they are very expensive and only more expensive because of their *name* not because they are truly better than the other brands.

I actually suggest you seriously consider a Toshiba. Why? Because the Toshiba brand use to be not so hot, but has really improved the last couple of years. There machines are now on par with any Dell or HP, yet are less expensive for the same amount of PC because they have not yet fully recovered their good name. I promise you that Toshiba is really good, and you can get a lot more for your money.

Also, I encourage you to go with a Windows based PC because you do sound more experienced with Windows, and as you are starting college you really do *not* want to waste a lot of your time on learning a new OS, when you could be spending that time getting use to college life and class work.

If you go with a Windows based PC, don’t settle for anything less than a system with Vista Ultimate, and at least 3 gigabytes of RAM. You could go with a 64 bit OS, but there isn’t as much hardware that you can use with them as yet, though you can run any of the 32 bit applications such as Microsoft Office.

Now, don’t buy any Office suite until you are at school, and then use your status as a student to get the student price for Microsoft Office. It is much less expensive OK?

If you can’t afford Office, then go with Open Office, it is compatible with Microsoft Office so you can still do your work and turn it in. It will work well for you until you can afford the Microsoft Office. I do encourage you to buy Microsoft Office as soon as you can afford to because as a student and eventually in the workforce, you should really learn Microsoft Office as it is used nearly exclusively. Open Office is great for home uses, not for school or professional uses.


In addition, get the extended warranty. They are well worth the price as you can receive all types of assistance, just phone technical support. If anything goes wrong with your unit you can get help.

Make sure they give you the full OS disk too, not just a Restore disk. Manufacturers use to only provide a Restoration disk, but these are junk, and install all the junk that comes pre-installed on your system. These days though since Vista came out the manufacturers have begun giving the full OS disk again, so make sure you do not walk out without one in your hand. Well, you know what I mean!

Now, some security application “trial” will come pre-installed on your system. It is *very* important for you to either keep the subscription up to date, so your system is fully protected from malware, or if you want to get the Comodo free stuff, which is really good, you *must* fully and completely remove the stuff that came pre-installed before you install new security OK? This is very important for the care and safety of your new system. If you don’t fully and completely remove what comes pre-installed, you will begin to experience all types of issues, from minor stuff to begin, lack of proper protection, to full system crashes with data loss.

To fully remove Norton and McAfee (the usual trials) you will need to go to the website, and log onto the free Chat feature and demand the Special Removal Tool, and instructions on how to run the tool. If you are feeling uncomfortable with this tool ask a friend or family member you trust to run it for you OK?

Now, McAfee use to post this tool for easy finding at their website, in the support section but has since removed it. It is now more difficult to get it, so be firm in your demands. The technician in the Chat tool can provide you a link in the Chat window, which you click and download to your desktop, for XP, or your Downloads folder in Vista.

If you have Vista make sure you fully download the tool, do NOT run it from the Download window. You will need to right click and select Run as Administrator, and then follow the onscreen instructions and the instructions provided in the email.

Once you run the tool reboot twice, and then go ahead and download Comodo Anti-Virus and Anti-Spyware applications. The Windows Vista Firewall is just fine to use, but if you want you can use the Comodo Firewall too, just make sure you disable the Vista Firewall before you run Comodo.


Using Comodo applications ensures compatibility as they are all made by the same vendor, and work well together. Compatibility is a huge issue with any OS, but especially Windows.

One last item, make sure you set your Automatic Updates to download and install all Critical Updates automatically for you. You can visit the Updates applet to look for additional updates and Vista Ultimate Extras on your own when you know your OS better. It is vitally important you keep your Windows OS patched as security breaches can and do occur with unpatched OSs. You need to patch Mac OSs too, but it isn’t as huge a deal because Mac still only has 5% market share and the bad guys go after Windows because more people run Windows. They go after the OSs which the most people use because that means they get more bang for their malware bucks.

This is the best I can do for you right now. Consider the Toshiba and get as much computer as you can for your money, buy the extended warranty, get the full OS disk, keep your security up to date, or fully remove and use Comodo free applications. Finally, keep your system patched with Windows Update.

David asks…

Microsoft Word ’03 on PC won’t open PC documents, only Mac! WHAT?

Normally I’m pretty good at figuring stuff like this out, but now I’m stumped. *blush*

I have a Windows XP laptop with Microsoft Office 2003. My problem is with Word. Probably 9 times out of 10, if I try to open a Word document sent from another person using a Windows version of Word, I can’t open it. (See error message below).

What’s BIZARRE is if someone using a Macintosh version of Word emails me a document — even old like Word ’98 — it opens with no trouble! This makes no sense. Why can’t I open documents on Windows PC that were created on a Windows PC?

Now the error message:

Word experienced an error trying to open the file. Try these suggestions:
* Check the file permissions for the document or drive
* Make sure there is sufficient free memory and disk space
* Open the file with the Text Recovery converter

(I’ve tried the Text Recovery converter, but it does NOTHING. I just get the same error messages again.)

WHAT is going on here? 🙁 Thanks for your help!

softwareguru answers:

Have you checked that the permissions really ok? – are the documents read-only? And do you save them in the same folder as you do the Mac Word docs you can view?

Does the file end in “.doc” when you download it from email? I had someone that used Stuffit-Expander on *Windows* and it compressed his Word docs automatically before sending them (and left no file extension) so that I had to use Stuffit on my end in order to view them.

Are you missing any updates?:

You could try repairing Word. I think it’s under Start > Program Files > Microsoft Office Tools or it’s in the “Add/Remove Programs” under the Control Panel. The entry for Office allows either removal or *repair* when you click on it.

Lastly, you could have a Word Macro virus or some other type of malware. Run virus and spyware scans.

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Your Questions About Spyware Removal Windows 7

Posted by softwareguru on June 30, 2014

Mandy asks…

How can I get rid of spyware without the expensive programs?

I have never had a problem with spyware before, and I have had this laptop for over a year. I have Symantec AntiVirus Corporate Edition, which I run scans through at least once a month. I have a pop-up client through Yahoo and Symantec which has never failed me until recently.

The past few weeks I have been getting full-window-sized pop-ups, often times after I have been using Yahoo search. The pages generally pertain to what my searches had been about, but they are spam pages. I also get warnings from the Symantec for Trojan viruses and another virus called InfoStealer. Symantec can usually quarantine them.

I do not want to have to wipe my hard drive clean – I have over 5000 songs on my computer, multiple digital family photo albums, and all of my classwork for school.

Please help!

softwareguru answers:

Best solution: convert to a dual-boot system – Linux and Windows – and STOP USING WINDOWS ON THE INTERNET. Download the Big Daddy ISO from and burn the ISO and boot the CD. You can repartition the hard drive and create a dual-boot system with no harm to your data – and access all the pictures, etc. From Linux.

I just recovered a Windows XP system that I consider typical. Full of photos and music, but with about 30 gigs left. Used 10 gigs for Linux. Removed 226 distinct malware package TYPES (well over 1,000 files) of malware, mostly using the free Spybot program at but be careful, many try to get you to download their malware by having web sites and programs of similar names. BTW, I consider Adware as just more spyware, not a removal tool.

Removed Symantec and all other “protection” software. Added AGV Free antivirus from , but configured it in manual mode. It was interesting to me that I found NO VIRUS on her system. Virus attacks are rare these days because malware is so much more efficient for the spam factories. Added Windows Firefox and upgraded to IE 7, and ended up with a system that ran 10 times faster (due to elimination of the spamming and keyboard mapping).

So this lady now avoids mixing Internet and Windows. It’s like drinking and driving. Linux is secure, Windows is worse than trying to cross a lake in a colander.

As long as Internet Explorer is used, no firewall or malware or virus protection is worth a flip. A “click attack” is all the attacker needs to take control of Windows. I counted 11 NEW click-attack spams this AFTERNOON at Yahoo alone. One even made it into my mailbox. But I use Linux (and Firefox).

Amazing. Above is an answer with a CLICK ATTACK! The answerer claims Firefox disables spyware and virus attacks, which it does not. You cannot have a secure computer and Windows. Not even on Yahoo Answers! Get Firefox ONLY at and not elsewhere.

Good luck!

Robert asks…

How can i turn on Windows Security Center?

It’s telling me that the firewall is on, but the automatic updates are off. When i click to turn them back on, nothing happens. And the virus protection is also off, but I do not know where to go to turn it back on. I have a windows xp.

softwareguru answers:

Restart you Computer Safe Mode With Networking how to Restart?
1. Log out and reboot your machine.
2. When the machine starts the reboot sequence, press the F8 key repeatedly.
3. Select Safe Mode or i Recommend Use Safe Mode with Networking from the resulting menu.
4. When the log in screen comes up, log in as Administrator. By default, Administrator has no password.
5. The machine will continue booting, but the Windows desktop will look different. In The Safe Mode With NetworkingThen Download and Scan Use Norman Malware Cleaner is a Norman program utility that may be used to detect and remove specific malicious software (malware).

Note that it should not be used as a substitute for running normal proactive antivirus protection, but rather as a reactive tool to handle systems that are already infected.

By downloading and running the program above it will clean an infected system completely:

kill running processes that are infected
remove infections from disk (including ActiveX components and browser helper objects)
restore correct registry values
remove references created by malware in hosts file
remove windows firewall rules for malicious programs
Press here

6. Use Super Anti-Spyware To Remove Spyware,adware, malware, Trojans, dialers, worms, keyloggers, and hijackers. Prevent potentially harmful to download Super Anti-Spyware Press here

7.And Use Malwarebytes’ Anti-Malware is designed to quickly detect, destroy, and prevent malware, spyware, trojans. Can detect and remove malware that even the most well-known Anti-Virus and Anti-Malware applications on the market today cannot To Download Malwarebytes’ Anti-Malware Press here;mostPopTwoColWrap&cdlPid=10896905

8. Before to Use Combofix Read How to use ComboFix Press here

9. In the Safe Mode Try To remove this virus manually ok log on in ”safe mode”
select ”Start” on Task bar then right click on ”internet explorer”
and then ”internet Properties”
under browser history select ”settings”
and then click on ”View Files”
top of the window click on ”local”tab
and then open ”temp” folder

and delete every thing in this folder

and restart you Computer
10. The Final Try To Running System Restore
If your computer seems to be unstable, you’ve done a thorough anti-virus and anti-spyware scan, and you’ve been unable to remove any suspected software packages through Control Panel, give System Restore a try. To roll back your computer settings to a previously saved restore point:

# Click the Start button, then select Programs / Accessories / System Tools
# Click System Restore.
# Choose “Restore my computer to an earlier time” then click Next.
# Select a day on the calendar, a restore point description, then click Next. Press here

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Your Questions About Anti Spyware Software Download

Posted by softwareguru on June 30, 2014

Jenny asks…

How do I get rid of the Security Suite virus?

I’ve downloaded all different kinds of antispyware and anti-malware and scanned over and over but I can’t get rid of it. I’ve followed all the instructions on google but still nothing. Anybody have any experience with this?

softwareguru answers:

If you have recently infected with the legitimate-looking Security Suite virus you are probably wondering how to remove it, well the good news is that it is part of the Antivir Solution Pro rogue family, therefore can be removed in a very similar way.

The first thing you need to do is download a few utilities from the Internet (from another PC), all of which are free, these are CCleaner (here), (here) and Malwarebytes AntiMalware (here), when they are downloaded burn the files to a CD, if you do not have another computer with a CD burner you can always download these files when you have booted into Safe Mode with Networking (see below).

Now on the infected PC, turn the PC on and whilst it is booing press the F8 key constantly, before the operating system loading screen appears you should get a choice of different boot options, one of which says “Safe Mode with Networking”, choose this option and wait for the desktop to load, if you are having trouble with this step check out this link.

Once you are at your desktop put in your CD and copy the downloaded files to your desktop. The first thing you must do is open Internet Explorer (even if you run an alternative web browser), once loaded go to tools and choose internet options, a windows should appear, click on the connections tab and then click LAN settings, here you should uncheck the box next to “Use a proxy server for your LAN”, once done click OK, then on the next windows click OK again.

Now install CCleaner, there are no custom options you need to choose, so just click next, ok etc, one installed open CCleaner click on the Cleaner button on the left and select run cleaner (this will delete all file build up on your computer, including removing all items in your recycle bin and cookies etc).

Now run rkill, this will stop any processes associated with the infection, this process may take some time however is essential, if any popups say that rkill is an infection they are fake warnings.

Now install Malwarebytes’ Anti-Malware, again there are no custom settings to worry about just click next, next, continue etc. Once installed run the program and click on the update tab, click update to ensure that you have the latest definitions installed, now click on the scanner tab and perform a full scan, this will take some time but will locate any infected files on your PC, when the scan if finished click OK, and then click the show results button, ensure that all of the infections are ticked and then press the Remove Selected button, your computer may need to restart to finish the process, however when it reboots the infection should be no more.

Once your PC seems fine try to ensure that your antivirus software is up-to-date and configured to run regular scans, also always install Windows Updates as these patch critical security vulnerabilities.

If you are still having problems with this infection check out the source link below.

Source: BleepingComputer

Lizzie asks…

What is a good anti virus software that I can download to my pc for free?

I keep getting malware viruses and I need to find a good anti virus software that I can download straight to my pc. Any suggestions? Thanks!

softwareguru answers:


Hope I can Help. I have used all the available free antivirus software available..although I do not recommend plain antivirus because it does not usually protect you against spyware nor has a good firewall I do realyze it is nesessary for some people.

Not to knock on avg or avast but ive had terrible luck with the latest versions of them. I highly recommend you give PC TOOLS a try. Its actually what I use on my laptop. It works fine and doesnt slow me down.

Get your FREE download here.

☆ Download =

NOW.. If you do not have one already you should get a firewall and antispyware program to go along with your antivirus. Both can be obtained for free.

ANTISPYWARE = the best program for this is MALWAREBYTES. FREE.

☆ Download =

GO HERE to learn about my most recommended security protection and how to get it free for 90 days!

Ps.. Pc security is very important..Id never recommend a program to anyone unless I truly belive its the best option.

☆Good Luck. I hope my answer was helpful. If I can do anything else please let me know. You can email me via my profile page. Peace out – Eric

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Your Questions About Virus Removal Software Download

Posted by softwareguru on June 30, 2014

Donald asks…

How to get virus off your laptop without the internet connection?

I have over 100 viruses on my Toshiba A150 laptop, and I want to remove all them from my laptop, but my computer won’t connect to the Internet. I have wifi access, but the browser display ‘Page cannot be found’. I tried to install Norton, but it wouldn’t install; it required internet access to complete installation. What do I do?

softwareguru answers:

Well, this is tricky.

The answers you get for this one may sound the same, but it’s hard to remove a virus from a computer without internet access, because most virus removal software have a virus database that it uses to seek and destroy such problems. If you can get to a starbucks, they have free wifi, I would suggest downloading avast virus remover and let it work. Just buy a Solo-grande-soy-white-mocha-light-whip-no-foam, and let your computer be cleansed of all your naughty surfing habits.

If this is an impossibilty, you can take it to a trusted friend with the internet and let him remove the viruses for you, or you can over pay the geeksquad in your area for the removal.

If all else fails and the internet is not an option. Get a full copy of windows disk and do a complete setup that will format(delete everything from your hard drive) and start over.

I hope this helps.

David asks…

How can I protect my computer from viruses?

I got a virus a month ago and now Im really scared to do anything on my computer.

What can I use to prevent viruses?

softwareguru answers:

Norton or symantic are good providers. There is a variety of services. Norton 360 has worked for me. Many times you can find free virus removal software but be careful there are fake programs that actually can install malware/spyware/viruses. Be careful – research thoroughly and I would suggest checking out a paid anti-virus provider.

AVG is a good free version if cost is a factor… Make sure to download it directly from their site and not from third party download sites like (I’ve received viruses from them before)

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Your Questions About Malware Removal Tools Windows 7

Posted by softwareguru on June 30, 2014

Robert asks…

How do i speed up my computer for free?

What is a really great way to speed up my computerer without spending any money at all. My computer is really slow and i would love to see it running smooth and fast. Any help is appreciateded.

softwareguru answers:

Hi Morgan,

Here are a couple of suggestions I use regularly to keep my laptop running in top shape. Hopefully they will help you get yours in a better condition.

1. Disk Cleanup – Go to Start Menu > All Programs > Accessories > System Tools > Disk Cleanup
Once this opens, you can safely select all components in the list of items to be cleaned. Click through and run this tool and it will clean up a lot of your excess memory and spare disk utilization files that are unnecessary.

2. Deleting Temp files.
Open My Computer > C: Drive > Windows
In this directory, there is a folder called “Temp”. Open this folder and delete all contents (if any).
In this directory, there is also a folder called “Prefetch”, which contains a lot of cache files for faster access. However, once the amount becomes too much, it can do more damage than good. Delete all of these files also. (Both of these directories do not house any vital information, thus making it safe to delete all of the contents of both.

3. Depending on your operating system, you can run a Disc Defragmentor, which is an application built into Windows. On Vista or Windows 7, this will be useless since the Operating System does this action intermittently throughout your sessions.

4. Systems can sometimes become slow due to malware. I suggest the following software. Download, install and run a “Complete Scan”. This software is among the best for malware removal. (You will find a lot of support if you research it). Download the free version, as it does just as well as the paid version, with the exception of not getting real-time scanning support.


5. Remove any unnecessary programs you no longer use. This goes double for any type of toolbars you may have installed for your web browser(s). Go to Start Menu > Control Panel > Add/Remove Programs. Once here, it is safe to say that if it is anything you do not recall using and is not marked as “Framework” or “Microsoft” or “Driver” can be removed without question. However, if you ARE questioning it, it’s probably best to leave it be.

I will check back on this post over the next few days if you have any questions, feel free to respond and I will answer. I hope some of this helps. Without having the machine in hand, it’s hard to go into the more detailed cleaning methods, but hopefully some of this will give you some relief.


Richard asks…

How do you get rid of viruses on your computer?

I opened an email and I think it had a virus because now everytime I started my computer, I have popups and antiviruse screens wanting me to purchase their software. Is there a free software that I can download to get rid of these viruses?

softwareguru answers:

Next time we need to know exactly what the pop up says, the web page it refers you to, and the product it tries to sell you. This will allow us to determine the correct removal tool needed.

You are infected with spyware/adware, not a virus.

Securing a Personal Machine

OS Reinstallation vs. Virus Removal

If you follow all the following steps it should get rid of your problem and prevent future problems. All programs listed are free.
Update your Full Time (Active) antivirus and run a full scan.

If you do not have active virus protection, install only one. All are excellent.

AVG Antivirus 7.5 Free Edition
Free antivirus – avast! 4 Home Edition
Update your Full Time (Active) spyware protection and run a full scan. If you do not have active spyware protection, install:

Windows Defender
Install the following four programs and run weekly or at least monthly. You need all four. They are not a substitute for full time spyware and virus protection. They will greatly increase your protection. Install and run now.

Ad-Aware SE Personal (update + full scan)

Spybot Search & Destroy (update + immunize + scan)
Do not enable Tea Timer and SDHelper
After installation: update + scan + immunize

SpywareBlaster: Update then open and click “enable all protection”.

SUPERAntiSpyware free version: (update + scan)

Do not install optional toolbar.
Removes tracking cookies, unneeded files, history
In options.
Set to run when computer starts.
Place cookies you want to keep in save list
Install either one not both:

McAfee Site Advisor: Internet Explorer and Firefox
McAfee SiteAdvisor helps protect you from all kinds of Web-based security threats including spyware, adware, spam, viruses, browser exploits, and online scams.

TrendProtect is a FREE browser plug-in that helps you avoid Web pages with unwanted content and hidden threats.
Note if a scan detects a problem but is unable to remove, start the computer in safe mode with the internet line disconnected and run a full scan.

In severe cases your system restore files will also be infected. In these cases you will need to turn off system restore to prevent malware hiding in the system restore files and reinfecting the computer during removal or during a future system restore. Turning off system restore deletes the system restore files.

Right click on “my computer”> Properties > System Restore Tab > Check box turn of system restore

After the malware is removed turn on system restore.
Run this time only:

CWShredder: run
Shoot The Messenger
Vundo Fix and
VirtumundoBegone (if VundoFix does not work)
VX2 tool for Ad-Aware and run tool (Install and run)
Run this time and monthly:

Microsoft Update:
Run in “Custom Mode”. Install everything, reboot and repeat until nothing is left to install.

Microsoft OneCare Live, run “full service scan”
Updates windows, virus and spyware scan, disk cleanup, disk fragmentation (if needed), backs up registry and then cleans registry, and checks for open firewall ports

Malicious Software Removal Tool (run “full scan”)
Rootkit Removers
Pick any 2 install and run one each month.

AVG Anti-Rootkit
F-Secure BlackLight
Panda Anti-Rootkit
Sophos Anti-Rootkit
Online Free Scanners:
Run Trend Micro, Kaspersky, and Panda Scan now.
Run a different one each month.

Avast! Online Scanner
BitDefender Online Scanner
CA eTrust® PestScan
eTrust Antivirus Web Scanner
F-Secure Online Virus Scanner
Kaspersky – Free Online Virus Scan
McAfee – Free Scan
Panda Software – ActiveScan
Symantec (norton) – Security Check
Trend Micro™ HouseCall
Additional Information:

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